Ntensity Customs is currently only shipping from Canada due to the COVID-19 restrictions. This restriction has closed regular traffic to and from the United States as well as imposed a mandatory quarantine that is in effect upon a return to Canada. This restriction on travel is currently in effect until July 21, 2020. 

As always, our highest priority is to help ensure the health and safety of our customers, staff and their families while meeting our service commitments. Here’s what you can expect from us:

      • Constant monitoring of our air and ground shipments for potential sources of disruption in our air and ground shipments.
      • Compliance with applicable government regulations related to the containment of Coronavirus.
      • Careful guidance and information being provided to our staff across the globe regarding the best ways to prevent the spread of infection, based on guidelines from the World Health Organization (WHO) and, Public Health Agency of Canada (PHAC).
      • Ability to track your deliveries worldwide.
      • As local governments opens businesses, we will focus on the continued focus on customers and making sure all deliveries are done in the most responsible way possible.

The World Health Organization (WHO) and Public health Agency of Canada (PHAC) have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low.

Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and their partner, the United States Postal Service (USPS) are experiencing unprecedented volume across their networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services. Consumers and business shippers should consider the additional delivery time.

There are a number of options for you to choose from in when purchasing your products, please choose the option that best fits your needs and or budget. Should you have any questions, please feel free to reach out to us!